Terms of Service

These Terms of Service (“Agreement”) constitute a legally binding agreement between TownSquare HOA (“TownSquare,” “Company,” “we,” “our,” or “us”) and the community association, property management company, or individual customer (“Customer,” “you,” or “your”) accessing or using the TownSquare HOA software platform, hosted portal containers, and related digital services (the “Service”).

1. Dedicated Container Architecture & Service Availability

TownSquare provisions an isolated, dedicated database container environment for each subscriber community. We commit to enterprise-grade infrastructure reliability with automated daily off-site encrypted snapshotting (24-hour Recovery Point Objective / RPO), point-in-time state recovery, and continuous container health monitoring. While we target 99.9% operational availability, scheduled maintenance windows and unforeseen upstream cloud network disruptions may occur.

2. Free Trial & Subscription Billing

• 14-Day Risk-Free Trial: Self-service trials are provided with full feature access for 14 days without requiring credit card entry up front. Upon expiration, access is paused unless upgraded to an active subscription.
• Billing Plans: Paid subscriptions are billed either monthly or annually in advance via Stripe. Subscriptions automatically renew unless cancelled prior to the end of the billing cycle.
• No Hidden Lot Fees: Subscriptions are priced per community or portfolio tier, eliminating surprise per-door surcharges.

3. Customer Data Ownership & Stewardship

All resident lists, accounting records, architectural submissions, board votes, meeting minutes, and legal documents uploaded to your community container remain your exclusive property (“Customer Data”). TownSquare does not claim any ownership interest in your data and will never sell, lease, or monetize your resident records.

4. Permitted Use & Community Responsibilities

Customer and its authorized board members, managers, and homeowners agree to use the Service solely for lawful association administration and resident communication. Customer agrees not to:

• Reverse-engineer, decompile, or compromise the platform security controls or multi-tenant orchestrator.
• Use the platform email relays (Resend) for unsolicited spam, mass marketing, or phishing.
• Upload malicious files or violate intellectual property rights.

5. Dues Processing & Financial Transactions

Online assessment collections and payment transactions are executed through Stripe Connect or direct merchant gateways. TownSquare is a software technology provider and does not hold resident escrow funds. Association officers maintain fiduciary responsibility for verifying bank deposit reconciliations and budget ledgers.

6. Limitation of Liability

To the maximum extent permitted by applicable law, TownSquare shall not be liable for any indirect, incidental, punitive, or consequential damages arising out of service interruptions, lost profits, or data loss beyond the total subscription fees paid by Customer in the twelve (12) months preceding the claim.

7. Contact & Legal Notices

For legal inquiries, terms clarification, or formal notices, contact us at [email protected].